“I called my membership program in a panic. My specialist was able to show me how to access and use the Benefits program. I was able to reset my password and print out a credit report. We also talked about putting an alert on my account. She was very patient, knowledgeable and professional.”
Lorraine H.
“Without equivocation, my specialist always provides the most outstanding service, which I deeply appreciate!”
Marlene T.
“Whenever I call to get information on any of your services I am amazed at how helpful and knowledgeable the staff is. They always go out of their way to make sure I understand the product and are always so polite and helpful. I LOVE my membership program!”
Kelly H.
“I love my membership program. Always the best deal for the money. I always check my membership program first. And love the 5% cash back.”
Nathan A.
“My Specialist always gives Great customer service.”
Tangie R.
“I sent an email asking for hotel recommendations and rates for 6 different cities and dates and received detailed information the same day. The service at my membership program is always fabulous. I feel like my specialist knows me as she's helped me plan a Disney trip, short overnights and now a big trip to Germany. Thank you for your professional and timely personalized service.”
Kelly S.
“This was my first time booking with my membership program and I am very happy with the service, speed of service and rates for the airfare.”
Beverly F.
“Regina responded promptly and professionally to my inquires- she was very helpful!”
Chelsea G.
“Regina has been so accommodating with every question I have asked! I used my membership program to book a vacation, and hotel rooms after that and have went to Regina with all of it! She truly made sure everything was set for me so all I had to do was show up and relax! I will be a member for life now!!!”
Sarah B.
“Perry took great care of my trip. He made everything so easy and was very friendly, professional, and very helpful. I have told several people to reach out to him for their travel plans.”
Alicia F.
“Regina and her supervisor went over the top in service to get us re-booked to go to India. They spent even their evening and half the next day working on this. We appreciate it and them. We are blessed to have you as our travel agents!”
Diane T.
“Perry is always very professional & helpful. This is my second cruise booking with Perry. Always pleasant & attentive to detail. Takes his time explaining every step about the cruise line. He will always be my go-to person for any other cruise vacations in the future!”
Nancy N.
“I have received world class service again from my specialist. I just did an online hotel reservation but called my specialist to make sure I did it right and she remembered me. Classy operation you have going on! Just think I was going to cancel this service. Not anymore.”
Joyce W.
“Karel did a great job producing a better offer for me on a car rental that is greatly appreciated. He was prompt, courteous and efficient throughout the entire process.”
John S.
“Dee helped book our hotel. She was excellent. She researched and found a great deal. Her attention to detail, her friendly demeanor and professionalism are top notch! I'm very happy with today's service.”
Lisa M.
“Perry is the best! True professional, and extremely helpful. Answers questions and concerns promptly.”
Helen D.
“Regina is always fun and positive. She remembers me and is friendly. She gets the information from me quickly and gets all my reservations done to my satisfaction. I would highly recommend her.”
Deb B.
“Karel is always knowledgeable and helpful.”
Susan M.
“Love this Product!! Will use often.”
Mary K C.
“Always a pleasure working with my specialist.”
Tammy M.
“Could not have been an easier transaction to get airline tickets. Karel was very helpful and made every step easy to get my tickets.”
Michael T.
“My Specialist’s attitude and patience were outstanding. It was an extreme pleasure to have her assist me with my hotel booking.”
Ruby D.
“I absolutely enjoy calling to speak with Raquel. She is professional, fast, and always provides me the highest quality of service and savings on my travel planning.”
Carla W.
“Regina has been great and very helpful. I will ask for her again.”
Mary Kaye C.
“Dee is fantastic! I always request her whenever I need to book airline tickets for me and my family. She's friendly, knowledgeable and always gets it right!”
Susan H.
“My specialist is Karel; the guy is FANTASTIC. Always polite, professional and KNOWS what he is doing. A pleasure to do business with.”
Thomas W.
“Perry is the BEST! He is thorough yet very responsive in providing prompt, efficient and professional service. I feel fortunate to be able to enlist my membership program and Perry for my travel needs!”
John W. F.
“Truly love this program. I use it every month for everyday essentials to future travel plans. It's pays for itself. Staff has always been kind and informative if I've ever had a problem. I tell all my friends about it.”
Roxanne B.
“Perry is the best! Took care of all our travel needs. Prompt and professional!”
Helen D.
“Currently dealing with my specialist and they have been very attentive. Always have great customer service whether over the phone or via email!”
Ashley P.
“Great travel agents. Always very helpful.”
David W.
“Dee as always, a very professional person. She always takes the time to work with you in finding the best travel plans and rates. She is always polite and patient with her clients. Great Job!”
Yvonne C.
“So helpful and courteous. A pleasure to deal with in finding options and booking our flights. I am very satisfied.”
Ann Marie B.
“Perry seemed very knowledgeable on cruises and provided good advice and options for us. From the first phone call he was very efficient in his search and provided a follow up email rather quickly. I was very happy with his service!”
Suann B.
“I Love the email feature for rebates! Super easy and I had a response in less than a day!”
Alisha B.
“I always look forward to speaking and working with Dee! She's friendly, professional and always asks about me and my family. Wonderful customer service!!”
Susan H.
“My specialist was great and made sure our stay was to be top notch! She made sure there were no misunderstandings in the details!”
Ann L R.
“Excellent prompt service! Thank You!”
Helen D.
“Perry was extremely helpful and patient.”
Larry D.
“I have worked with Perry on 2 cruises and I am very happy with his knowledge and help he provides.”
Becky G.
“I have used Perry several times now and he is primarily the reason I keep coming back. His knowledge and insight is very helpful.”
Thomas R.
“Karel has always been wonderful to work with. He has gone above and beyond the call of duty.”
Tammy S.
“I have worked with my specialist before and she does a fantastic job!”
Robert W R.
“My specialist has been exceptional in her service. I had her last year and her service has not changed. It's GREAT!!!”
Shalondra F.
“Perry is always terrific.”
Sandra S
“I continue to be pleased with my membership. The e-gift cards are very convenient and are always delivered quickly!”
Laura W.
“Dee is someone I could always count on whenever I need to book a vacation, I always recommend her to my family and close friends. It makes me feel comfortable to know that there's someone like Dee that I can talk to at my membership program.”
Antonia E.
“Karel was so great! I was planning my honeymoon and he got it all booked and was determined to find us the best deal. He answered all my question and made me feel really good about booking with my membership program. I will use him again for sure!”
Chelsea P.
“Very good service, great prices”
Jerry & Shirley K.
“Regina is very helpful and patient.”
Caroline K. Z.
Your financial institution has selected Generations Gold, Inc. a fully independent third party service provider, to provide travel and other discount services on an exclusive basis directly to FNBTrewards members. Your financial institution assumes no liability for any of the providers in fulfilling their services. All liabilities, claims, damages, and demands are the direct responsibility of Generations Gold, Inc., the benefits provider. Discounts received through FNBTrewards may not be used in conjunction with any other discounts. All program benefits are not available in all areas. Benefits and services are subject to change without notice. Please contact a Service Specialist for details. Certain restrictions apply.
We reserve the right to refuse, refund or cancel a service request for any reason including limitations on quantities, inaccuracies, errors in product, pricing, or any issues identified by our fraud detection activities. Generations Gold, Inc. reserves the right to suspend or cancel a membership without notice should Generations Gold, Inc. detect any instances of membership abuse, any violations of the Terms and Conditions or any practices deemed unsavory by Generations Gold, Inc..
The participating listed merchants are in no way affiliated with Generations Gold, Inc., nor are the listed merchants to be considered sponsors or co-sponsors of this program. Use of merchant names and/or logos is by the permission of each respective merchant and all trademarks are the property of their respective owners. Terms and conditions are applied to gift cards/certificates. Please see the merchant gift card/certificate for additional terms and conditions, which are subject to change at merchant’s sole discretion.
Certain FNBTrewards membership benefits pertain to healthcare service discounts. Healthcare service discounts ARE NOT INSURANCE. You are required to pay for these services when rendered, however if you use a participating provider for these services you will receive a discount. Neither FNBTrewards, WellCard Health or the Discount Medical Plan Organization can or will pay any provider on your behalf. The Discount Medical Plan Organization administering the healthcare service discounts is AccessOne Consumer Health, Inc. www.accessonedmpo.com For your free, no obligation healthcare service discount card, click here, no membership required.
Digital (eGift Card) Purchases. Most eGift Cards are delivered by email within an hour; however, you may experience delays if there are any problems with the processing or verification of your billing/shipping address or credit card information. Use of the eGift Card constitutes acceptance of the providing merchant's Terms and Conditions which can be found on their websites.
Plastic Gift Cards and Movie Ticket Passes are mailed USPS 7-10 business days after receipt of order and payment.
Please review the following choices carefully, refunds and returns can only be processed when eligible items are returned using the appropriate method.
Digital (eGift Card) Purchases cannot be returned. All sales are final. If the eGift Card is deemed unacceptable by the merchant or found to be inactivated and not redeemable, a refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued eGift Card.
Plastic Gift Cards and Movie Ticket Passes purchased may be returned for a full refund if the product is not accepted at the merchant or found to be inactivated and not redeemable. The card must be returned in new condition and returned within 30 days of the purchase date. A refund will be issued to the credit card used for the purchase or replaced by the same or equivalent valued plastic gift card or movie pass.
At Generations Gold, Inc., we recognize that many consumers who visit our Web sites are concerned about the information they provide us online, and how we maintain and use this information. To address these concerns and to demonstrate our commitment to privacy, we have developed and implemented this Privacy Policy for our company. Our policy may change from time to time; we encourage you to check it periodically.
How we use information we collect:
We only collect personally identifiable information that you voluntarily and knowingly provide us.
We use the information that you provide us for the purpose(s) for which you specifically provided it or for specific additional purposes for which we receive your prior consent.
We do not share any information you provide us with to anyone outside of Generations Gold, Inc., except for suppliers who assist us in maintaining and managing the activities on our sites.
We employ appropriate security measures to protect the loss, misuse and alteration of any information you provide us.
General
We only collect personally identifiable information on
a voluntary basis. We do not require you to disclose more information
than is reasonably needed to participate in an activity on our
sites. We collect personally identifiable information primarily
to e-mail updates and news, for entry into promotions and to notify
subsequent winners, to send out brochures, etc. via regular mail
to subscribers, and to respond to your questions or suggestions.
Security
We employ appropriate security measures to protect the loss, misuse
and alteration of the information under our control. For our
www.FNBTrewards.com site, we employ state-of-the-art 128-bit Secure
Sockets Layer (SSL) software, which encrypts information you
input, as an additional security measure. However, as no online
data transmission can be guaranteed to be totally secure, we
(like all Web sites) cannot warrant or guarantee 100% security
of any information you transmit to us at our Web sites.
Links To Other Sites
Neither Generations Gold, Inc., nor any of its affiliates, shall
have any responsibility of any nature whatsoever for other Web
sites linked to this Web site, or any information contained thereon,
none of which has been verified or endorsed by either Generations
Gold, Inc. or any of its affiliates.
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